Water Treatment & Remedial Works

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Water Treatment & Remedial Works

We provide a complete turnkey water treatment and remedial service, ensuring private water supplies are safe, reliable, and suitable for potable use. From initial water sampling and analysis through to system design, installation, servicing, and emergency repairs, our experienced engineers can manage the entire process from start to finish.

Our Water Treatment Services

Water Sampling & Testing

  • Comprehensive microbiological and chemical water sampling
  • Clear, practical interpretation of test results
  • Expert recommendations for any necessary remedial works
  • Ensuring private water supplies are safe and suitable for human consumption

Water Treatment System Design & Installation

  • Site assessment, equipment specification, and detailed quotations
  • Design and installation of water treatment systems tailored to individual requirements
  • Treatment solutions based on water analysis results and site conditions
  • Upgrading existing systems to achieve safe, reliable potable water

Servicing & Maintenance

  • Annual servicing and preventative maintenance of water treatment systems
  • System performance and operational checks
  • Replacement of filters, consumables, and worn components
  • Ongoing support to maintain water quality and system reliability

Pumps & Water Supply Equipment

  • Supply, installation, servicing, and replacement of submersible and tank pumps
  • Diagnosis and repair of pump and water supply faults
  • Investigation of low pressure, intermittent supply, or complete loss of water
  • Pump and associated equipment upgrades where required

Fault Finding & Remedial Works

  • Comprehensive investigation of water treatment and supply issues
  • “No water” fault diagnosis and emergency repair
  • Identification and rectification of water quality problems
  • Remedial works to restore water quality, pressure, and system performance

From testing and diagnosis through to installation and ongoing maintenance, we provide a single point of contact for your complete private water supply solution.

    Who This Service Is For

    Our water treatment and remedial services are suitable for a wide range of properties relying on private water supplies, including:

    • Homeowners with private wells, boreholes, or spring supplies
    • Rural and remote properties
    • Farms and agricultural premises
    • Holiday lets and short-term rental properties
    • Landlords and property managers
    • Small commercial and light industrial premises

     

    Emergency & Remedial Call-Out Service

    If you experience a loss of water supply, equipment failure, water quality issue, or another urgent problem, we offer a priority emergency call-out service to help diagnose the issue and restore your water supply as quickly as possible.

    Where an emergency response requires us to rearrange existing works and despatch technician(s) at short notice, a non-refundable call-out fee is payable prior to attendance.

    Emergency Call-Out Charges

    During normal working hours:
    Monday–Friday, 8:00am–5:00pm

    • £100 call-out fee
    • £75 per hour for up to two operatives*
    • Labour is charged from the time our engineer(s) depart from the Hughes Workshop Facility

    Outside normal working hours:
    Evenings, weekends and Bank Holidays

    • £150 call-out fee
    • £85 per hour for up to two operatives*
    • Labour is charged from the time our engineer(s) depart from the Hughes Workshop Facility

    Why Labour Is Charged From Departure

    Our technicians, vehicle, tools, and specialist equipment are fully committed to your job from the moment they leave our workshop. Charging from departure allows us to maintain clear and transparent pricing, while avoiding additional mileage or travel charges.

    The call-out fee covers the administration and operational costs associated with responding to an urgent request, including the disruption involved in rearranging previously scheduled works at short notice.

    Payment & Invoicing

    The call-out fee must be paid by BACS prior to our engineer(s) being despatched.

    Following completion of the works, any applicable labour, parts, fixtures, fittings, and equipment will be invoiced separately.

    We always aim to respond as quickly as possible and work efficiently to diagnose the problem, restore your water supply, and resolve the underlying fault safely and with minimal disruption.

    Where more than two operatives are required, additional labour charges may apply.

    Why Choose Us?

    We’re a small, family-run business, and we believe that makes a real difference to the way we work. We take the time to understand each customer’s individual requirements, providing personal attention, honest advice, and a genuinely high level of care.

    Our friendly and approachable crew have extensive experience in private water supplies, water treatment, testing, compliance, and remedial works. Whether you need a straightforward repair, routine servicing, or a complete water treatment solution, we focus on finding the most effective, practical, and reliable solution for you.

    Here’s Why Our Customers Choose Us:

    • Friendly & Approachable Team – We take the time to listen, explain things clearly, and answer any questions you may have.
    • Personalised Service – Every job is treated with the same care and attention, whether it’s a small repair or a large-scale remedial project.
    • Experienced & Professional – Our engineers have extensive knowledge and practical experience in private water supplies, water treatment, testing, compliance, and remedial works.
    • Transparent Pricing – We provide clear, straightforward quotations with no hidden costs or unexpected surprises.
    • Responsive & Reliable – From routine servicing and maintenance to urgent emergency call-outs, we’ll always do everything we can to respond quickly and help when you need us.
    • Genuine Care for Your Water Supply – We take pride in our work and treat every water supply as if it were our own, ensuring solutions are installed correctly, work reliably, and are built to last.

    As a family-run business, our reputation matters. We rely on providing a personal, professional service and building long-term relationships with our customers.

      FAQs

      WATER TREATMENT & REMEDIAL WORKS

      WHAT DOES WATER SAMPLING INVOLVE?
      We take on-site samples for microbiological and chemical analysis, which are then sent to an accredited laboratory. Once results are received, we explain the findings clearly and recommend any necessary remedial works or treatment systems.
      HOW OFTEN SHOULD MY WATER BE TESTED?
      We recommend annual water testing as a minimum for private water supplies. More frequent testing may be required if there is a change in taste, colour, smell, pressure, or after maintenance or system faults.
      WHAT SHOULD I DO IF I LOSE MY WATER SUPPLY?
      If you experience a complete or partial loss of water, we offer an emergency call-out service. Contact us as soon as possible and we will arrange a priority response, subject to payment of the call-out fee.
      WHAT CAUSES A NO WATER FAULT?
      Common causes include pump failure, electrical faults, pressure switch issues, blocked filters, dry boreholes, or treatment system malfunctions. Our engineers are experienced in diagnosing and resolving these issues quickly.
      DO YOU CARRY OUT WORK WITH SUBMERSIBLE PUMPS?
      Yes. We supply, service, and repair submersible pumps and tank pumps, including fault finding, performance issues, and pump replacement where required.
      CAN YOU SUPPLY AND INSTALL WATER TREATMENT SYSTEMS?
      Yes. We provide full design, supply, and installation of water treatment equipment tailored to your water quality results and property requirements, ensuring your supply meets safe potable standards.
      Where required, we can also design and provide suitable outdoor system housing, such as sheds, kiosks, or lean-to structures, to protect equipment and allow safe, convenient access for servicing and maintenance.
      DO I NEED WATER TREATMENT FOR MY PRIVATE WATER SUPPLY?
      If your water comes from a private source such as a borehole, well, or spring, it should be tested regularly. Water treatment may be required if microbiological contamination, chemical exceedances, or aesthetic issues are identified. We can sample, test, and advise on the appropriate treatment solution.
      DO YOU SERVICE EXISITNG WATER TREATMENT SYSTEMS?
      Yes. We offer annual servicing and maintenance for most types of water treatment systems, including filter changes, UV servicing, system checks, and performance testing.
      ARE EMERGENCY CALL OUT FEES REFUNDABLE IF NO FAULT IS FOUND?
      Emergency call-out fees are non-refundable. The fee covers priority attendance and diagnostic time, even where faults are intermittent or not present at the time of the visit.
      Our engineer(s) will provide professional advice and recommendations to help resolve the issue as efficiently as possible. Where further remedial works are identified and subsequently instructed, the time spent on diagnostic work may be taken into consideration when preparing a quotation for the follow-on works.

      Still have a question?

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