Water Treatment & Remedial Works:
We provide comprehensive water treatment and remedial services to ensure private water supplies are safe, reliable, and compliant with potable water standards. From initial water sampling through to installation, servicing, and emergency response, our experienced engineers offer a complete end-to-end solution.
Our Water Treatment Services:
Water Sampling & Testing
- Microbiological and chemical water sampling
- Clear guidance on results and any required remedial action
- Ensuring water is safe for human consumption
Water Treatment System Design & Installation
- Quoting and specification of appropriate water treatment equipment
- Installation of systems to bring water supplies up to a safe potable standard
- Tailored solutions based on water analysis results and site requirements
Servicing & Maintenance
- Annual servicing and maintenance of water treatment equipment
- Performance checks to ensure ongoing compliance and reliability
- Replacement of consumables, filters, and worn components
Pumps & Water Supply Equipment
- Supply and servicing of submersible pumps and tank pumps
- Diagnosis and repair of pump-related faults
- Troubleshooting low pressure, intermittent supply, or complete loss of water
Fault Finding & Remedial Works
- Investigation and resolution of water treatment system faults
- “No water” fault diagnosis and repair
- Remedial works to restore system performance and water quality
Who This Service Is For
Our water treatment and remedial services are suitable for a wide range of properties relying on private water supplies, including:
- Homeowners with private wells, boreholes, or spring supplies
- Rural and remote properties
- Farms and agricultural premises
- Holiday lets and short-term rental properties
- Landlords and property managers
- Small commercial and light industrial sites
Water Treatment – Emergency & Remedial Call-Outs:
If you experience a loss of water supply or another urgent issue, we offer a priority emergency call-out service to help restore your system as quickly as possible.
To allow us to rearrange existing works and despatch our engineer(s) at short notice, a non-refundable call-out fee is required before attendance.
Our charges are as follows:
- During normal working hours (Monday–Friday, 8:00am–5:00pm):
£100 call-out fee, plus £75 per hour for two operatives, charged from the time our engineer(s) depart the Hughes Workshop Facility. - Outside normal working hours (evenings, weekends and Bank Holidays):
£150 call-out fee, plus £85 per hour for two operatives, charged from the time our engineer(s) depart the Hughes Workshop Facility.
- Any parts, fixtures or fittings required will be charged in addition to the above.
Labour time is charged from departure as our engineer(s), vehicle, tools and equipment are fully dedicated to your job from that point and are unavailable for other work. This approach allows us to keep pricing transparent and avoids additional mileage charges.
The call-out fee contributes towards administration, and the disruption involved in rescheduling planned works at short notice.
The call-out fee must be paid by BACS before our engineer(s) are despatched.
Labour, parts, fixtures and fittings will be invoiced following completion of the works.
We always aim to respond promptly and work efficiently to restore your water supply safely and with minimal disruption.
FAQ’s:
Do I need water treatment for my private water supply?
If your water comes from a private source such as a borehole, well, or spring, it should be tested regularly. Water treatment may be required if microbiological contamination, chemical exceedances, or aesthetic issues are identified. We can sample, test, and advise on the appropriate treatment solution.
How often should my water be tested?
We recommend annual water testing as a minimum for private water supplies. More frequent testing may be required if there is a change in taste, colour, smell, pressure, or after maintenance or system faults.
What does water sampling involve?
We take on-site samples for microbiological and chemical analysis, which are then sent to an accredited laboratory. Once results are received, we explain the findings clearly and recommend any necessary remedial works or treatment systems.
Can you supply and install water treatment systems?
Yes. We provide full design, supply, and installation of water treatment equipment tailored to your water quality results and property requirements, ensuring your supply meets safe potable standards.
Where required, we can also design and provide suitable outdoor system housing, such as sheds, kiosks, or lean-to structures, to protect equipment and allow safe, convenient access for servicing and maintenance.
Do you service existing water treatment systems?
Yes. We offer annual servicing and maintenance for most types of water treatment systems, including filter changes, UV servicing, system checks, and performance testing.
What should I do if I lose my water supply?
If you experience a complete or partial loss of water, we offer an emergency call-out service. Contact us as soon as possible and we will arrange a priority response, subject to payment of the call-out fee.
What causes a “no water” fault?
Common causes include pump failure, electrical faults, pressure switch issues, blocked filters, dry boreholes, or treatment system malfunctions. Our engineers are experienced in diagnosing and resolving these issues quickly.
Do you work on submersible pumps?
Yes. We supply, service, and repair submersible pumps and tank pumps, including fault finding, performance issues, and pump replacement where required.
Are emergency call-out fees refundable if no fault can be found?
Emergency call-out fees are non-refundable. The fee covers priority attendance and diagnostic time, even where faults are intermittent or not present at the time of the visit.
Our engineer(s) will provide professional advice and recommendations to help resolve the issue as efficiently as possible. Where further remedial works are identified and subsequently instructed, the time spent on diagnostic work may be taken into consideration when preparing a quotation for the follow-on works.
Why Choose Us:
We’re a small, family-run business, which means every customer gets personal attention and care. Our friendly, approachable engineers are experienced in private water supplies and dedicated to finding the right solution for your property.
Here’s why our customers choose us:
- Friendly and approachable team — we take the time to listen and answer all your questions
- Personalised service — every job gets the attention it deserves, big or small
- Experienced and professional engineers — skilled in water treatment, testing, and remedial works
- Transparent pricing — no hidden charges, no surprises
- Responsive and committed — whether it’s a routine service or an emergency, we’ll do our best to help
Genuine care for your water supply — we treat every property as if it were our own
